Returns & Exchanges
In addition, as a reminder, if you have problems about using our products, you can always refer to the FAQs and Product Guide on our website, and you can first solve the problem by yourself.
About returns and exchanges policy for our products can be found on this page. This policy is also a part of agreement, we agree that provide refunds or exchanges service for you with this text.
Click on Order Status to locate your order or sign into your account to start.
Please carefully read this policy.
If due to courier mistakes, to send you the goods damaged, you need to return or exchange, please take pictures immediately and confirm with our customer service staff. If the situation is true, we will bear the return postage. Once the receipt of the goods, we’ll send a return or exchange notification email. And we promise to give you for refunds to be received to your original form of payment once processed in 1-3 business days, or redeliver as soon as possible.
If due to warehouse staff mistakes, to send you the wrong goods, you need to return or exchange, please take pictures immediately and confirm with our customer service staff. If the situation is true, we will bear the return postage. Once the receipt of the goods, we’ll send a return or exchange notification email. And we promise to give you for refunds to be received to your original form of payment once processed in 1-3 business days, or redeliver as soon as possible.
If you want to return or exchange for your own reasons, you must bear your own postage. Once the receipt of the goods, we’ll send a return or exchange notification e-mail. And we promise to give you for refunds to be received to your original form of payment once processed in 1-3 business days, or redeliver as soon as possible.
Please notice:
1.Please carefully read the product details page before you confirm the purchase, and through the pictures and descriptions to understand the appearance and function of the product, or in advance to ask customer service staff.
2.If due to your own personal reasons, weather return or exchange, you must warrant the return of good merchandise.
3.If you want to change the goods, and their prices are inconsistent, the balances will be paid to either side as the case may be.
4.At the same time, you want to return or exchange the goods please contact with our customer service team within one month (30 days) after receiving the item. If this period is over, we are so sorry that we will no longer provide you this service, thanks for your understanding and support.
5.We don’t accept the returned goods that were sent back by you without confirming with our customer service staff.
Last Edited: 1st Mar. 2021
